FAQ

Shipping & Delivery

How long does shipping take?

Standard shipping: 7-14 business days. Express: 4-7 days.

Do you offer free shipping?

Yes! Free shipping on orders over $70 within the US.

Can I track my order?

You receive a tracking number via email once your order ships.

Orders & Returns

What is your return policy?

30-day return on all products. Items must be unused in original packaging.

How do I contact support?

Email support@smartnook.net. We respond within 24 hours.

Can I cancel my order?

Orders are processed within 24 hours. Contact us ASAP and we'll try to help.

Installation

Do adhesive products damage walls?

Our 3M adhesive is strong yet removable without residue on most smooth surfaces.

How to install adhesive hooks?

Clean the surface, peel the backing, press firmly for 30 seconds, wait 24 hours before use.